As with most motorhome hires, there is a 'Security Deposit' to be paid when you collect your motorhome 💳
Our Security Deposit is £750, or £1000 when travelling with pets or to the EU.
We require the Security Deposit to by a traceable means i.e. bank transfer or paid by debit or credit card - we are NOT able to accept cash 🙅♂️💰🙅♀️
In some cases, where a hire is 7 days or less, we can pre-authorise the deposit rather than take it in full but this is dependant on your banking provider 🤞
We have been finding some providers have been increasing their security measures (which isn't a bad thing!), so please be sure to know the PIN number of the card you expect to be using, as well as ensure your mobile and email addresses are up to date as you may be sent a One Time Passcode [OTP] that we'll require to complete the transction 🔐
Some providers allow you to authorise transactions via their app, so again, please be sure to have the app downloaded and registered for the card you intend to use for your Security Deposit on the day 📱
As part of your Vehicle Induction, paying your Security Deposit should only take 2-3 minutes if you have followed our advice above, but if you don't have the app or know the PIN etc, this can cause a potentially lengthy delay in you getting away on your holiday ⏳
The Security Deposit is refunded in full providing there has been no damage to the motorhome 🤕
There are insurance products on the market, such as Collision Damage Waiver Insurance, which we advise you to consider taking out when hiring as you are liable for repair costs up to the value of your Security Deposit amount, regardless of fault e.g. broken wing mirrors.
First of all, accidents can happen! 🤷♂️
When given advanced notice, we will always aim to source parts/replacements and charge these (where applicable) at cost price to you with free labour costs providing James can undertake the repair(s) himself;
he's become somewhat of an expert over the years 😉
Small things like a missing spoon or broken curtain hook we have in stock and replace at no cost to you 👌
RECENT COST EXAMPLE:
A customer gave us advanced warning of a broken wing mirror indicator lens before returning and we were able to source one online to be delivered in time for their return for £8.99 delivered 🙌
Out of interest, we queried the cost from a local dealership and the same part was over 3 times the price! 🤯
Honesty is certainly the best policy 😁
We've heard the internet 'horror stories' about not getting deposits back post-hire; that's not our style!
Albeit, that's largely based on your motorhome coming back in the same condition it went out in 😉
When you come to collect your motorhome,
we'll run you through our Vehicle Condition Inspection [VCI] where we'll agree on any pre-existing defects/damage. 🤝
For your own piece of mind, we actively encourage you to take pictures/videos of the motorhome condition too, filter free!
When you return, we focus all our attention on how great your holiday was - 'cause we're nosy! 😜
Afterwards, we'll check over the motorhome and aim to agree it's return condition is 'As Let'
allowing us to refund your Security Deposit right there, on the spot!*
We'll invite you again to take pictures/videos before leaving GO Forth! HQ
as the motorhome will then be fully washed, cleaned and valeted (which may uncover damage).
We simply ask for your honesty upfront if you are aware of any damage
as having to repair/correct any defects may impact our next hire going out 😢
*[PLEASE NOTE: Deposits can take 3-5 business days to reach your account again - that's outwith our control]