When paying the £250 non-refundable Booking Deposit, you are agreeing to these Terms & Conditions.
There's 5,054 words below, so please read them carefully to be sure that you fully understand them.
‘Customer’, ‘Driver’, ‘Hirer’ and ‘You’ refers jointly and severally to those who are the Customers.
'Agreement' means your Booking Form submission, the Rental Agreement and these Terms & Conditions.
‘Booking’ is the confirmed reservation of a motorhome hire following the payment of the Booking Deposit and/or full balance for the Rental Period.
‘Booking Deposit’ means the amount required to confirm the motorhome booking.
‘Customer' means the person or persons nominated as the Hirer on the Rental Agreement.
‘GO Forth!’ means Go Forth Motorhome Hire Ltd, 27 Woodend Place, Cowdenbeath, FIFE KY4 8EE
‘Insurance Criteria’ is our 6 point checklist which all Drivers must satisfy before making a Booking. [SEE ‘DRIVERS’]
‘Inventory’ means items provided for use during your Rental Period to maximise comfort and safety including, but not limited to, bedding, camping equipment, cutlery, fire blanket/extinguisher, motorhome levelling blocks, safety equipment, towels, utensils.
'Living Equipment' includes, but is not limited to, Fridge/Freezer, Gas Burner Stove, Gas Oven/Grill, TV/DVD player, Radio/USB stereo, Toilet, Shower, Sink and other such items as stated on the Inventory.
'Motorhome’ means the vehicle stated on the Rental Agreement, including Living Equipment and Inventory items.
‘Overhead Damage’ is deemed as any damage sustained to any part of the vehicle, its equipment and or any third party property which occurs above 6 feet (1.83 metres) in height measured from the ground upwards.
‘Rental Period' means the hire period as stated on the Rental Agreement during which the Vehicle is in the Customer's control, possession and responsibility.
‘Security Deposit' means the amount held by GO Forth! as security and/or damage cost recovery.
'Vehicle' means the vehicle stated on the Rental Agreement, including Living Equipment and Inventory items.
'Vehicle Induction' is the handover process during which the Rental Agreement is signed and you are shown how to use all Motorhome Systems safely. Please allow at least one hour for this when collecting the vehicle.
In the event of any accident, loss or damage arising out of the use of the vehicle, You will:
Acknowledge that the excess or other amount due by you in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the Rental Period, regardless of which party is at fault.
Assist GO Forth! in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence.
Complete an Accident Report Form, as supplied.
Not make any admission of liability to other parties, settlement offer or other like offer.
Notify GO Forth! of the event happening within 24 hours.
Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station.
Pay for any costs relating to recovery of the Vehicle.
No Security Deposit or insurance excess will be refunded until claim is settled.
GO Forth! provide Satellite Navigation with a dash cam recording function, we strongly advise to use this to help dispute liability in the event of an accident.
BOOKING & PAYMENTS
A Booking is only binding after it has been confirmed by GO Forth! following payment of a £250 non-refundable booking deposit.
Payment is accepted by bank transfer, credit card [Visa/MasterCard only], debit cards and PayPal.
Settlement of the remaining balance will be due six weeks prior to departure and GO Forth! reserves the right to cancel the booking if payment is not received six weeks prior to departure.
For late bookings, where the departure is within 6 weeks, the full rental price is required to confirm your booking. Our Terms & Conditions, including Cancellation Policy, apply from this point onwards. [SEE ‘CANCELLATION POLICY’]
Once the Booking is confirmed, a confirmation email will be sent out to the Hirer.
GO Forth! also reserves the right to increase the Booking Deposit for certain events.
The Hirer agrees that GO Forth! is irrevocably authorised to complete any documentation and to take any other action to recover from the debit or credit card issuer all amounts due by the Hirer pursuant to this Agreement, including but not limited to those outlined in the [SEE ‘RENTAL & OTHER CHARGES’] section.
The Hirer will not dispute liability to GO Forth! for any amount due under this Agreement and shall indemnify, and keep GO Forth! indemnified, against any loss incurred (including legal costs) by reason of notifying the debit or credit card issuer of such dispute.
The Hirer acknowledges that all transactions under this Agreement are conducted in Pounds Sterling. Due to exchange rate fluctuations, there could be some variance between the amount initially debited against the credit or debit card and the amount refunded within 7 days after the expiration of the Rental Agreement. The Hirer releases GO Forth! from any liability for such variation.
> 6 weeks before hire: 25% of total hire cost or Booking Deposit, whichever is greater
6 weeks - 2 weeks before hire: 50% of total hire charge
2 weeks - No Show: 100% of total hire charge
A No Show is deemed as the Hirer not presenting themselves on the first day of the Rental Period to collect the Vehicle and not communicating with GO Forth! in advance they will be collecting the Vehicle at an alternative date/time to that of their Booking. Should the hire be deemed a No Show, the booking will be automatically cancelled at close of business that day and no refunds what so ever will be due.
GO Forth! reserves the right to amend our cancellation policy for certain events.
GO Forth! has 1 vehicle parking space and allows the Hirer to leave their vehicle parked onsite for the duration of their motorhome hire, free of charge, as long as:
The Hirer does so at their own risk; GO Forth! will not be held liable for any damage caused to their vehicle whilst on site.
The Hirer locks and secures their vehicle, removing any personal items on show.
The Hirer retains custody of their vehicle keys.
Should GO Forth! not be able to provide car parking facilities, GO Forth! will not be held liable to cover the cost of alternative parking facilities or the transport to and from our premises.
Maximum of 2 drivers per rental, subject to driver(s) satisfying the following 6 Insurance Criteria;
You are aged between 25 - 75 years old in the hire period.
You have held a full UK or EU driving license for a minimum of 2 years.
You have not had your license suspended for any period within the last three years.
You have not been involved in more than one at fault incident within the last three years.
You have no more than two convictions with a maximum of three points per conviction.
You do not have either a BA, DD or UT conviction.
All drivers must have a valid licence that entitles them to drive a UK Category B vehicle up to 3500KG Gross Max Weight. Drivers holding only an automatic licence cannot drive our motorhome. Endorsements on licences must be declared at the time of booking and must satisfy our 6 Insurance Criteria.
All Drivers must produce a full, valid standard driver's licence, 2 utility bills dated within 90 days of hire and must be present during the Vehicle Induction, with no exceptions. Copies will be taken of all identification presented and will be retained for 7 years for the purpose of, but not limited to, the defence of any legal claim(s). Should any Driver fail to present all correct documentation and identification on collection of the motorhome, or do not meet the driver requirements stated in the Terms & Conditions, then GO Forth! will be unable to release the motorhome and no refunds will be given.
You will be required to provide GO Forth! with a valid driving license check within 21 days of your hire start date. This can be obtained here for UK residents; https://www.gov.uk/view-driving-licence. If it is found that your driving license record does not reflect that of your Booking Form submission, or subsequently now breaches one of our 6 Insurance Criteria, then your hire will be cancelled and no monies will be returned to you.
If you have a modern Northern Ireland licence, we require both the photocard and paper counterpart. All drivers who licences are issued outside of the EU or Commonwealth are required to contact us before submitting a booking request.
Drivers are personally liable for all legal penalties, for example; parking tickets, congestion charges, speeding fines, which are incurred during the period of hire.
No refund will be given if the hire is cancelled because we are unable to insure you to drive.
You warrant that all information supplied by you to GO Forth! in connection with this agreement is true.
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this agreement.
GO Forth! reserves the right to add or amend the vehicle specifications and rental charges without prior notice. This Agreement does not affect your statuary rights under civil law and this Agreement shall be governed by the law of Scotland.
In the event of any discrepancy between these Terms & Conditions and any other GO Forth! literature, the provisions of these Terms & Conditions apply.
There are no extra hire charges, we include everything as stated in the Inventory.
HIRE RATES INCLUDE:
UK standard vehicle insurance for two drivers*
UK Standard equipment & breakdown**
All prices quoted in the Agreement are gross prices.
*Subject to satisfying our Insurance Criteria [SEE ‘DRIVERS’]. If an additional premium is required by our Insurer, for example a Driver has more than 1 insurance and/or certain convictions, these will be passed onto the Hirer.
**GO Forth! supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome. Any breakdown/recovery costs as a result of Hirer error for example, but not limited to, flat battery, locked keys in motorhome, low/wrong additive or fuel, tyre puncture, will be the responsibility of the Customer.
The vehicle insurance is arranged by Markerstudy and is on the provision that all personal information supplied by You is correct.
The insurance only covers damage to the exterior of the motorhome in the event of any accident with a 3rd party or property and excludes Overhead Damage, which is deemed as wilful negligence. Interior furniture and fittings, as well as any additional items as outlined within the Inventory, are not covered for any loss or damage. These items will be charged at a cost of replacement and any related costs associated with the replacement. These costs may be more than the Security Deposit paid and must be paid in full.
The vehicle is insured for the agreed period of hire only. If you return the vehicle late, you will not be insured and you may be committing a traffic offence under the Road Traffic Act. You must notify GO Forth! by telephone in advance if you are going to be late returning the Vehicle. Late return fees apply (SEE ‘MOTORHOME COLLECTION & RETURN’).
You are not covered for damage to your own personal property; we strongly recommend that you take out personal travel insurance to cover your own possessions.
Only persons named on the Rental Agreement are insured to drive the vehicle.
No insurance cover is offered for Overhead Damage, any internal damages, or damages caused by gross negligence, therefore the Hirer accepts fully liability for these which is in addition to the standard vehicle excess, should that apply.
Damage resulting from the use of cooking/heating appliances, a 25% excess of the total claim will apply, subject to a minimum excess of £750.
Insurance exclusions, for which You will be totally liable for all costs, and indemnify GO Forth!, include;
Any claim if the vehicle was being used in contravention to these Terms & Conditions.
Any costs resulting from the improper use of the vehicle.
Damage caused to the canopy of the vehicle by trees, barriers or bridges etc.
Damage to or replacement of rear bumpers, rear light cluster, side skirt plastics, awnings, wing mirror casings, exterior running light, habitation windows, skylight windows.
Damage to the interior of the vehicle (including cigarette burns, spillages, marking), living or cooking equipment, blinds, floor, table-tops and kitchen work surfaces.
Damage to the vehicle or third party property caused through a reversing manoeuvre or impact caused by tail swing of the vehicle.
Damage to tyres by punctures, cuts or bursts, damage or loss to in-vehicle entertainment systems.
Damage to windows or a windscreen.
The cost of repairing any damage caused by wilful misconduct (e.g. sitting on the roof).
The cost of replacing lost or stolen keys, or keys which have been locked in the Vehicle.
The cost to retrieve or recover a vehicle that has become bogged.
The damage excess, £750, is applicable regardless of who is at fault and will only be refunded if we are successful in recovering the cost of the damages from the third party.
Theft as a result of keys remaining in the vehicle whilst it is unoccupied.
Theft involving deception.
In the event of an insurance claim, You must provide full and accurate information in line with the disclosure requirements of the insurer. In the event of the vehicle insurance being invalidated because of a breach of this provision, You will be responsible for payment in full, and indemnifying GO Forth!, of all losses, fines, expenses, costs and damages either party suffer or incur as a result.
The Vehicle is insured for theft but does not include any personal insurance for the Hirer(s) or passengers, including death or bodily injury, or cover any personal possessions. The hire rate quoted includes a standard excess of £750.00 per accident, reported incident or Vehicle theft. In the event of any damage to either the vehicle or third party property, regardless of fault, the Hirer will be liable for the first £750.00 per claim. In the event of the theft of the Vehicle, the Hirer will be liable for the full cost of the Vehicle. Once a theft has been reported to both GO Forth! and the police, a claim will be lodged with the Insurer and the keys must be returned to GO Forth!. Should the Insurer accept the claim and agrees to reimburse GO Forth! for the cost of the Vehicle, the liability to the Hirer will reduce to the first £750.00 of the claim, which is our excess cost. If the keys are NOT returned to GO Forth!, the Insurer will not accept the claim and liability for the full cost of the Vehicle will remain with the Hirer.
The Hirer shall take all reasonable steps to properly maintain the Vehicle, including checking oil, coolant and AdBlue levels, tyre pressures and batteries. Instructions will be given how to do this as part of the Vehicle Induction.
The vehicle will be supplied with a full tank of Diesel, AdBlue, Coolant and Windscreen fluid. It is the responsibility of the Hirer to check and replenish these levels throughout the hire period. GO Forth! will not be held responsible should you run out of any of these during your hire. The Hirer will be liable for any costs associated with allowing the engine oil, coolants or AdBlue to run empty and cause damage to the vehicle’s engine. Any costs associated with the incorrect use of fuel will also be that of the Hirers.
All GO Forth! Motorhomes run on DIESEL.
The Hirer acknowledges that GO Forth! will reimburse them for expenditure up to £50.00 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle (not including the water system, refrigerator, heating, audio and TV/DVD equipment), provided the Hirer produces relevant receipts and has received the prior consent of GO Forth! for work to be undertaken.
Minimum Hire ranges from 3 to 7 nights, depending on the season. GO Forth! reserves the right to increase the minimum hire period for certain events.
MOTORHOME COLLECTION & RETURN
Please allow 1 hour for the Vehicle Induction. All Drivers need to be present on collection of the motorhome, bringing their full valid licence for inspection as well as a credit or debit card for the £750 Security Deposit, which must be paid prior to the release of the Vehicle.
GO Forth! will make every effort to have your motorhome ready for the collection time you have selected, however GO Forth! cannot guarantee that your vehicle will be ready for this time. Should this be the case, no refunds will be due to you, there will be no extension of your hire, and the motorhome will still be required to be returned in accordance with the details set out below. If, due to circumstances beyond our control, the Motorhome is not available, for example damage by the previous hire, our liability is limited to the refunds of all monies paid by you.
You will acknowledge receiving the Vehicle in a clean condition and in sound working order, in accordance with the Rental Agreement checklist, and with full diesel and AdBlue tanks. A full 6KG LPG gas bottle is provided free of charge for each hire, and the fresh water tank low/empty. We can fill this up for you before departure, upon request.
GO Forth! must be advised immediately if you expect to return the vehicle late. Failure to advise GO Forth! may result in prosecution for driving whilst uninsured. An additional charge of £100 per hour will be payable for all Late Returns. Any additional premiums required by our insurer to extend the Hirer’s insurance will be payable by the Hirer and deducted from the Security Deposit and/or pursued for.
It is the Hirers responsibility to make sure that all personal possessions & rubbish are removed from the vehicle. The vehicle may be going back out again on hire that same day. GO Forth! will contact the Hirer if items are found/handed in, but cannot be held liable for total loss of any item or possession not returned. We will store any found item 2 weeks before disposal or passing on to charity.
The Vehicle must be returned on the correct date and before the time stated on the Rental Agreement. The Hirer will be liable for the full Security Deposit amount should they abandon the vehicle without agreement from GO Forth!. Please allow 1 hour for the hand-over at GO Forth!. Vehicles must be returned undamaged, with a full tank of diesel, empty waste water and toilet cassette and the interior clean and in the same condition as they left the premises, otherwise a charge will be taken from your Security Deposit for additional Valeting and/or Upholstery cleaning.
In addition, a separate toilet cleaning fee of £100 will be deducted from your Security Deposit should the toilet cassette not be empty and cleaned return. Please note there are no toilet emptying facilities at GO Forth!, so this must be emptied prior to return.
You acknowledge that GO Forth! will not refund to you any monies if the Vehicle is returned early or you cease to have use of the Vehicle or an item of equipment prior to the return date for any reason; for example, accident, damage, theft or weather.
GO Forth! will carry out a full Vehicle Condition Inspection (VCI) on the motorhome before the commencement of hire. The VCI involves testing every system on board the motorhome to ensure they are operating correctly. In conjunction with this, the Hirer will be given a full Vehicle Induction and be shown how all systems work. Should an onboard system fail during your hire, GO Forth! will make every effort to remedy the fault whilst you are away, but in some circumstances this may not be possible. GO Forth! cannot be held responsible and will not refund any monies should a loss of service be encountered, nor have any obligation to provide a replacement vehicle. In the case of winter hire, GO Forth! will not be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the Hirer.
Monday to Friday: 9am – 5pm
Saturday: 10am – 4pm
Sunday & Public Holidays: Closed, unless by prior arrangement.
Last collection time for all vehicles is 1 hour prior to closing to allow for the Vehicle Induction.
Hours may be subject to change, please check in advance if you are planning to visit us via email, firstname.lastname@example.org or on 0800 246 5117.
PASSENGERS & CHILD SEATS
GO Forth! authorises the use of these vehicles up to the stated number of passengers. Each person is to use the safety restraints provided at all times whilst the vehicle is in motion. The Vehicle can legally carry 6 passengers; 4 x 3 point forward facing seat belts and 2 x rear facing lap belts. Carrying more than the specified number of passenger is against the law and in breach of this Agreement.
Child seats are not provided by GO Forth! and it is the responsibility of the Hirer to ensure that appropriate child seats are made available to children who legally require them. Children up to 12 years of age or 135cm in height, which ever they reach first, must use the correct child restraints appropriate for their weight/height under UK law. Please note, only two of the four rear passenger seats have 3 point forward facing seatbelts.
PAYMENT OF CHARGES, JOINT AND SEVERAL LIABILITY
All charges and expenses payable by the Hirer under this Agreement are due on demand by GO Forth!. If charges are not paid on time, the Hirer agrees to pay interest at 1.5% per month above the base rate as published by HSBC on outstanding balances and any additional costs incurred by GO Forth!, including reasonable legal fees to recover the outstanding money owed. When the Hirer comprises of more than one person, each person is liable jointly and severally for all obligations pursuant to this Agreement.
GO Forth! may authorise a pet(s) to be taken on board if:
Prior written consent has been obtained from GO Forth!.
An increased security deposit of £1500 is paid.
They are not left in the vehicle unattended at any time.
They are not allowed on any of the soft furnishings or upholstery.
The vehicle is returned in a clean and tidy condition, as if a pet was never present.
You agree to cover the cost of all damage caused by a pet, even if it exceeds the Security Deposit.
RELEASE AND INDEMNITY OF GO Forth!
Subject to its obligation to deliver the Vehicle, you release GO Forth! from any liability to you, regardless of fault, for any loss or damage incurred by you by reason of this Agreement, including but not limited to:
Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for purpose.
Any loss or damage to any property left in or on the Vehicle.
Subject to any insurance arrangements agreed with GO Forth!, You hereby indemnify and shall keep indemnified GO Forth!, against any claims, demands and expenses (including legal costs) incurred or sustained by them by your use and/or possession of the Vehicle.
RENTAL & OTHER CHARGES
You will pay GO Forth!:
All rental charges, noting that the £250 Booking Deposit is non-refundable.
The £750 Security Deposit.
The valeting/upholstery cleaning fees if the Vehicle is not returned with the interior in a clean condition.
The fee of £100.00 if the toilet cassette is not emptied prior to the return of the Vehicle.
The cost of refilling the Diesel if not returned full.
The Late fee of £100.00 per hour should the vehicle be returned after the agreed time as stated on the rental agreement.
The cancellation fees in the event of cancellation of this agreement prior to acceptance or delivery of the vehicle as laid out under ‘CANCELLATION CHARGES’ section.
The cost of any damage to the Vehicle or third party property, subject to the insurance.
The insurance excess should there be damage involving third party property or the theft of the Vehicle. This applies in respect of each claim, not hire.
All government fees and duties etc
All parking fines, other fines or penalties and associated administration costs incurred in relation to the Vehicle during the Rental Period.
Any other fees or charges payable by you pursuant to this Agreement. This includes any costs incurred by GO Forth! as a result of any breach by you of the terms of this Agreement.
Demurrage; the daily rental rate for the period the Vehicle is off-hire; for example, for accident repairs.
The cost to recover a Vehicle.
In the case of gross negligence, GO Forth! reserves the right to recover full costs in order to return the motorhome to the state in which it was handed over.
All damage costs will be deducted from your Security Deposit, however we will pursue you for additional costs incurred where these are not covered by the Security Deposit value.
We reserve the right to withhold the return of your Security Deposit where we have outstanding quotes for any repair work.
Total charges as set out therein are not final. You agree to pay any shortfall in charges to GO Forth! and you will receive a refund for any overcharge acknowledged by GO Forth!.
The Hirer will pay GO Forth! a £750.00 Security Deposit, payable by credit card or debit card, which is refunded in full, providing there is no damage to the motorhome. The card should be in the Hirer’s name and the amount will be debited from the account immediately.
GO Forth! reserves the right to increase the Security Deposit in certain circumstances or for specific events e.g. festivals or travelling with pets.
You irrevocably authorise GO Forth! to deduct from the Security Deposit any amounts due by you to GO Forth! arising out of this Agreement.
The Security Deposit will be refunded within 7 working days of the vehicle being returned, providing there are no outstanding insurance claims or repair works to be quoted. It will not be refunded on return of the Vehicle.
Should any damages or costs exceed the Security Deposit, the Hirer will be responsible to settle all additional costs over and above the Security Deposit value within 7 days of being notified of the cost.
In line with being illegal to smoke in a hire vehicle, we have a very strict no smoking policy.
If, at the end of your hire, it is discovered that our policy was not respected, we will retain a valeting fee of £250.00 from your Security Deposit in order to ensure that the vehicle is returned to the pre-hire condition it was presented to you.
TERMINATING THE AGREEMENT
The Hirer acknowledges that GO Forth! may terminate this Agreement and repossess the Vehicle at any time, without notification, and the Hirer will pay the costs of repossessing the Vehicle, including towing charges if:
You are in breach of any term of this Agreement.
You have obtained the Vehicle through fraud or misrepresentation.
Any statement, representation or warranty made by You in respect to yourself or additional drivers is incorrect.
The Vehicle appears to be abandoned.
The Vehicle is not returned on the agreed return date or GO Forth! reasonably believes that the Vehicle will not be returned on the agreed return date.
GO Forth! considers, on reasonable grounds, that the safety of passengers or the condition of the Vehicle is in danger.
You understand that in the event of such termination or repossession, you have no right to a refund of any part of the rental charges or the Security Deposit.
GO Forth! strongly recommend that all Hirers booking with us purchase a separate travel insurance policy at time of booking to cover any unforeseen events as outlined in these Terms & Conditions.
USE OF THE VEHILCE
All Vehicles may only be driven on sealed/bitumen roads, apart from official campsites and designated camping places.
You agree that during the rental period, you will not and will not allow the Vehicle to be:
Driven otherwise than in a cautious, prudent and normal manner.
Used in a manner which could cause damage.
Driven in a prohibited area or in an area other than the areas indicated by you to GO Forth!.
Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law.
Left open whilst the vehicle is unoccupied.
Left with the ignition key in the vehicle while it is unoccupied.
Left unoccupied without the TV/DVD covered.
Driven by persons other than those identified in the Rental Agreement.
Damaged by submersion in water or to come into contact with salt water.
Used for any illegal purpose for any race, rally or contest.
Used to tow any vehicle or trailer.
Used to carry passengers or property for hire or reward or other other form of renumeration.
Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this agreement.
Used to carry goods of an explosive, dangerous or hazardous nature.
Otherwise used in breach of your obligations under this Agreement.
You acknowledge that Go Forth! reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.
You shall not make any alterations or additions to the Vehicle without the prior written consent of Go Forth!.
You acknowledge that GO Forth! retains title to the Vehicle and its contents and that you possess the goods as a mere bailee only. You do not have any right to pledge GO Forth!’s credit in connection with the Vehicle and agree not to do so. You shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.
Phew, you made it! :-)
If you have any questions or concerns, please get in touch and we'll do our best to answer!